Google · 3 years, pre-Ashoka · Commercial operations
Earn trust with Google's largest Brazilian advertisers, and turn that trust into region-wide programs.
MVP
GCE MVP, Q4 2016 — among 14 Online Specialists
~500
advertiser accounts managed per week, 14-person operation
91%
SLA achieved (+11pp vs. target)
I managed relationships with Google’s top-tier advertisers in Brazil, and was repeatedly selected for mandates beyond my own role.
Trust and selection. I was named GCE MVP for Q4 2016, among 14 Online Specialists — recognized by peers and leadership for commercial and operational impact. I was selected as Brazil lead for a global Black Friday account-protection program: I designed the preemptive intervention that carried Google’s largest advertisers through peak season, protecting significant client budget. The approach was adopted across the region.
Operations. I ran a 14-person operation covering roughly 500 advertiser accounts a week across three channels, raising SLA to 91% — 11 points above target — through process design, not added headcount.
Alongside the day job, I co-founded Afrogooglers Brazil and was chosen to design the Diversity, Inclusion & Belonging framework for the regional Customer Care organization.